Original topic:

Phone used OneDrive to backup Gallery instead of Samsung Cloud

(Topic created: 10-07-2021 05:09 PM)
littlemjay
Astronaut
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Samsung Apps and Services

Why is it using one drive instead of Samsung cloud to backup my gallery I recently lost my phone and I got all my apps, contacts and text messages back using Samsung cloud but for some reason it's trying to use one drive for my gallery and now I can't recover my photos. Please help

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4 Replies
Whatsinth3box
Galaxy
Options
Samsung Apps and Services
Samsung is getting rid of their cloud and merging with One drive.
littlemjay
Astronaut
Options
Samsung Apps and Services
Thanks for the reply I saw that under one of the notifications on the app.. go figure it happened right before I lost the phone
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Whatsinth3box
Galaxy
Options
Samsung Apps and Services
You SHOULD still be able to retrieve your old stuff
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

I understand how frustrating it can be not being able to find your photos. Here is an article with steps to restore your photos from OneDrive. https://www.samsung.com/us/support/answer/ANS00060519/



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