Original topic:

Phone won't update

(Topic created: 12-03-2021 11:44 AM)
dcarlin32
Astronaut
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Samsung Apps and Services
I have a note 20 ultra and it says its up to date, but its still stuck on android 10 with one UI 2.5. I have tried everything and I cant get it to update.
8 Replies
userTFUpr1nMzK
Constellation
Options
Samsung Apps and Services
Me too I even tried clearing the cache and uninatalling and reinstalling the members app still no update. Are you on att?
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dcarlin32
Astronaut
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Samsung Apps and Services
Yes, but im not the original owner, and it's not my main phone, my main phone is an s21 ultra.
dcarlin32
Astronaut
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Samsung Apps and Services
Maybe I should try factory resetting it.
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userTFUpr1nMzK
Constellation
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Samsung Apps and Services
I did that to my note 20 still nothing.
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dcarlin32
Astronaut
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Samsung Apps and Services
Not cool.
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userEofsz2diB2
Constellation
Options
Samsung Apps and Services
Ok
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Njdan30
Comet
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Samsung Apps and Services
Have you tried updating with laptop or PC using smart switch?
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Options
Samsung Apps and Services
I had same issue with my Note 20 not updating itself when I changed carriers; it would not update for over two months. What I did was I removed the carrier's sim card from the phone, did a couple of restarts, and left my phone on wifi only with the carrier's sim card out of the phone. This is important. After a while, I did software update and that got the phone to update itself.

FYI, I am on an unlocked Note 20 bought directly from Samsung.
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