Original topic:

Process failed message trying to change profile pic.

(Topic created: 10-05-2022 08:24 PM)
uservjcpPwJHrt
Constellation
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Samsung Apps and Services
In my samsung account I keep getting a " process failed " message when I try to change my profile picture. Nomatter which pic I choose I get the same message.it let's me do everything your supposed to do when changing profile pic and when I submit is when it processes for a few seconds them up pops the process failed message. Any ideas on my problem?
Please?
Thanks
1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand the frustration of not being able to change your profile picture. I would first recommend restarting your phone and trying to update the picture again.

 

Are you trying to update the picture from your phone or PC?

 

Are you trying to use the members app to update your pic?

 

Have you tried clearing the cache for the app you are experiencing these symptoms with?

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