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Tpkha
Asteroid

Register Product With Serial Number

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I cannot register my products with the serial number and the imei is giving me a product with a diffrent model name.

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Samsung Moderator
Samsung Moderator

Re: Register Product With Serial Number

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@Tpkha I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


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15 REPLIES 15
Logicalpoop2
Cosmic Ray

Re: Register Product With Serial Number

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What kind of device is it?

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Tpkha
Asteroid

Re: Register Product With Serial Number

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A phone.

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Logicalpoop2
Cosmic Ray

Re: Register Product With Serial Number

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Please be a little more specific. If it's a U.S. device you can register it. I would advise registering on samsung.com, from there on your phone, go to the dial pad and dial *#06#, call it if need be but you shouldn't have to. It will display both imei and serial #. I would start with the imei, dont include the "/XX" at the end. X being a number.

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Tpkha
Asteroid

Re: Register Product With Serial Number

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I uploaded a pic with all the info. I need to figure this out.

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Samsung Moderator
Samsung Moderator

Re: Register Product With Serial Number

JUMP TO SOLUTION

@Tpkha I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Tpkha
Asteroid

Re: Register Product With Serial Number

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I posted a picture with some information. I am curious to what us going on and how you will fix it. I don't feel right about giving my imei out to anybody.

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Samsung Moderator
Samsung Moderator

Re: Register Product With Serial Number

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@Tpkha If you are still having an issue registering your product online we recommend that you call in and talk to our Accounts department 855-795-8509

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Samsung_VTnOXsZ
Astronaut

Re: Register Product With Serial Number

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I am also unable to register my new Galaxy S10 Plus

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Samsung Moderator
Samsung Moderator

Re: Register Product With Serial Number

JUMP TO SOLUTION

@Samsung_VTnOXsZ I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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