Original topic:

Restore gallery after factory reset

(Topic created: 2 weeks ago)
Ppatel80np
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I had to factory reset my Samsung S10+ yesterday due to some issues. I did a back up for my phone but now when I am trying to restore my gallery on S22 Ultra I cannot get those pictures back. Can someone help in this matter. THANKS IN ADVANCE.
14 Replies
d_spi
Samsung Care Ambassador
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Good afternoon @Ppatel80np,

I hope you're doing well. How far back did your gallery on your S10+ go? In terms of years?
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Ppatel80np
Astronaut
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Till 01/21/23
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Ppatel80np
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I could only restore pictures till 11/2021
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d_spi
Samsung Care Ambassador
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Try connecting both phones with at USB-C cable then when you're bringing data over with the Samsung Smart Switch app, when it gives you the options of the data you would like to back up tap on the photos from your phone, you should be able to select which photos you would Ike to come over. Sometimes not everything will get backed up of you're using the wireless portion of smart switch
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Ppatel80np
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The older phone is already factory reset.
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d_spi
Samsung Care Ambassador
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Unfortunately there isn't much that can be done beyond that if the phone has been factory reset. It sounds like your phone's moat recent backup was how far it allowed you to back up those photos
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Ppatel80np
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That socks. I wish the Tech Support told me that before I did a hard reset.
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userB36mUNuJfx
Constellation
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No not socks, sucks my friend it's sucks.
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Ppatel80np
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Sure. Thanks.
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