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Constellation

Retrieve cloud data without Samsung device

My mother-in-law recieved the "Notification of Deletion of Data in Samsung Cloud" email . She was gifted an iphone 5SE and no longer has a Samsung phone. How can she retirive or view what is stored on the Samsung cloud from her iphone? 

2 REPLIES 2
Product Expert

Re: Retrieve cloud data without Samsung device

Hey @user50MhdQz2OP 

Hope all is well 

You can follow the info on this link to retrieve your mother in laws data.

 

https://www.samsung.com/us/support/answer/ANS00060518/

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Samsung Moderator
Samsung Moderator

Re: Retrieve cloud data without Samsung device

After you access Samsung Cloud, check out the dashboard to see information about all the data stored in your Samsung Cloud account. Scroll through the different categories, and select one to view more details about items you've synced or backed up from your phone or tablet.

 

Note: You can also manage your Cloud storage from a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud. All data stored in Samsung Cloud will be deleted if it has not been used for more than 12 months. This includes data stored in its respective category, such as contacts, calendar, photos, and more. You will not be able to recover that specific data; however, Samsung will provide an advanced notice prior to deletion. (To avoid deletion, sync your data.)

 

Give this link a try for more information about the Samsung Cloud: https://www.samsung.com/us/support/answer/ANS00060518/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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