Original topic:

S Health not working

(Topic created: 04-02-2020 04:47 PM)
usero49H9WI3Pc
Asteroid
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Samsung Apps and Services

I have an S7 phone. I have tried force stopping and clear cache/data. The app does not measure heart rate or oxygen level. Cleaned sensor as well. Does anyone know what else i can try?

10 Replies
JORTIZ_12
Product Expert
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Samsung Apps and Services

Hi @usero49H9WI3Pc ,

 

You can possibly resolve it by performing some basic troubleshooting steps:

Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app.


Uninstall/reinstall through Settings> Apps> Samsung Health> Uninstall, to install please open the Google Playstore or Galaxy Apps.

 

Please let me know if this helps.

Solution
GeorgeBrager209
Product Expert
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Samsung Apps and Services

Have you tried starting your phone up in Safe Mode and then opening up S health. If you are able to to this you may have a 3rd party app interfearing with your S health app. 

 

S7 Safe Mode

 

 1. Press and hold the Power button until the "Power off"prompt appears on teh screen, then release

2. Touch and hold the Power off until the "Safe Mode" prompt appears

3. To confirm, tap Safe mode. THe process may take up to 30 seconds to complete

4. With Safe Mode enabled, test the device and app functionality

 

Be sure to click " βœ” Accept as Solution" when you find an answer that works for you

 

usero49H9WI3Pc
Asteroid
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Samsung Apps and Services

Wow it works in safe mode. Thanks.....now what? πŸ˜•

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usero49H9WI3Pc
Asteroid
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Samsung Apps and Services

Ok I uninstalled the last few new apps and that worked! πŸ‘

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alex334
Product Expert
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Samsung Apps and Services

Hello, sorry to hear you are having this issue. I would check Settings>Software Update to make sure that your phone software is up to date. You can also check and make sure your Samsung Health app is updated by following the instructions in this article: https://www.samsung.com/us/support/answer/ANS00080581/

 

I hope that helps.

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MosleyL
Astronaut
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Samsung Apps and Services
I have an S9 and my sensor isn't reading properly. I have Uninstalled and reinstalled the app, cleaned the sensor and it still doesn't work. Also it doesn't show the stress measure option now. What is happening.?
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Superdasmith
Astronaut
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Samsung Apps and Services
My Samsung Health App is missing weekly summaries why???
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rick2021
Astronaut
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Samsung Apps and Services
s health does give option to measure heart rate and stress on s21 ultra
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SamSucksEggs
Astronaut
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Samsung Apps and Services
Samsung is the problem. Get a different brand if phone.
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