cancel
Showing results for 
Search instead for 
Did you mean: 
user7aJLcPhcUk
Asteroid

S8 Bixby voice not working

JUMP TO SOLUTION

Bixby voice not working...it asking me to download the latest update.however when I checked the latest update installed and it still not working! 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Thank you for this info! As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitcountrysite.html  Thanks! 

Reply
Loading...
9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Give this a shot:

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Vision > Storage > Clear Data and Clear Cache.

 then

 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Voice > Storage > Clear Data and Clear Cache.

 then

 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Home> Storage > Clear Data and Clear Cache.

 then

 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Service> Storage > Clear Data and Clear Cache.

 Restart Phone

Reply
Loading...
user7aJLcPhcUk
Asteroid

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Thanks Larry for the information but I tried that and it still not working....i really don't know what to do at this point.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

@user7aJLcPhcUk Does this issue still persist when your phone is in safe mode? Here are the steps to place your phone in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.
Reply
Loading...
user7aJLcPhcUk
Asteroid

Re: S8 Bixby voice not working

JUMP TO SOLUTION

@SamsungQue  thanks for trying to help me but when I tried it...it still not working Smiley Sad but I'm open to any solutions.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Have you updated your device recently?

Reply
Loading...
user7aJLcPhcUk
Asteroid

Re: S8 Bixby voice not working

JUMP TO SOLUTION

No I haven't...but it's been up to date anytime I checked and it's been like that since the beginning of the year.....can u tell me what's is the latest update? 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Can I have your full model code?

Reply
Loading...
user7aJLcPhcUk
Asteroid

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Screenshot_20190902-134523.jpg

 

Screenshot_20190902-134606.png

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S8 Bixby voice not working

JUMP TO SOLUTION

Thank you for this info! As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitcountrysite.html  Thanks! 

Reply
Loading...