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Original topic:

SAMSUNG CREDIT taking a very long time

(Topic created on: 2/6/21 3:44 AM)
userRbPxM2Yqd9
Cosmic Ray
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Samsung Apps and Services

why are they taking so long to approve people that did it before or after me are approve and i am still pending approval

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SamsungAdam
Samsung Moderator
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I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.


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St3v3C
Sun
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could be something in your credit report. or they simply don't like you.
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userRbPxM2Yqd9
Cosmic Ray
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nah i dont need any credit report for the pre order credit i just had to register my phone and send a picture of proof of pre order thats all....i didnt pre order with them my phone is tmobile pre order.....but they are taking too long for something that everybody is getting even registering at later times than myself
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bill-e
Samsung Care Ambassador
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@userRbPxM2Yqd9 

Mine took 3 or 4 days.

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
userRbPxM2Yqd9
Cosmic Ray
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Samsung Apps and Services
i am already at 6 days and counting
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userRbPxM2Yqd9
Cosmic Ray
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Samsung Apps and Services
yeah already did thank you it was denied cause wrong picture information of proof already sent a new one just waiting until 1 am that will be 48 hrs since the new picture was sent so until now everything is ok...thank you again
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bill-e
Samsung Care Ambassador
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Not to rub it in but I actually got my promo code today and just ordered my stuff though I didn't see any free smart tag.  It was pretty convoluted to order it as well.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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