Original topic:

SPen broke

(Topic created: 06-04-2019 05:37 PM)
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Yes, my S-Pen broke completely and my phone says it needs to be attached to work but it can't get in there when it's broken, and I was wondering if I buy I new one, will my phone call it its own or say it's not the same pen?

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GaryB82
Samsung Care Ambassador
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Sorry to hear about your s-pen when you get a replacement you can order one from the samsung site and all you will need to do is insert the pen and go into settings scoll down to advanced features then click S-Pen at the top then click S pen remote then the 3 dots in the top right corner and select reset spen

 

https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-note9-replacement-s-pen--brown-ej...

 

 


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Gary-B82-Ambassador-Signature2S22 Ultra + Verizon Wireless

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GaryB82
Samsung Care Ambassador
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Samsung Apps and Services

Sorry to hear about your s-pen when you get a replacement you can order one from the samsung site and all you will need to do is insert the pen and go into settings scoll down to advanced features then click S-Pen at the top then click S pen remote then the 3 dots in the top right corner and select reset spen

 

https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-note9-replacement-s-pen--brown-ej...

 

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2S22 Ultra + Verizon Wireless
SamsungLarryK
Samsung Moderator
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@gabe80million

 

Can I have your full model code and IMEI number via private message?

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@SamsungLarryK why would I need to give that information?

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SamsungLarryK
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I need it to look into this further for you to see which other options you may have.