Solved! Go to Solution.
Have you tried to upgrade the software on your device?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
It is likely that an update is available for your phone already even after purchasing it recently. I would recommend going to Settings>Software Updates>Download and Install to update your phone to the most recent software available for your device.