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Samsung A10e Phone Interactive Check

(Topic created: 11-02-2020 08:23 AM)
AuntJane
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Samsung Apps and Services
I just did an interactive check on the phone.  There was an error message after checking the "hard key" volume up, down and power key, indicating that I may need to upgrade the software.  I just bought the phone a couple of weeks ago.
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SamsungRyder
Samsung Moderator
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It is likely that an update is available for your phone already even after purchasing it recently. I would recommend going to Settings>Software Updates>Download and Install to update your phone to the most recent software available for your device.

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SamsungAdam
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Have you tried to upgrade the software on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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AuntJane
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No, not yet. I just bought the phone and didn't want to be bothered.
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

It is likely that an update is available for your phone already even after purchasing it recently. I would recommend going to Settings>Software Updates>Download and Install to update your phone to the most recent software available for your device.

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AuntJane
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OK thanks for the information.
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