I am trying to download my backup data from Samsung Cloud (from PC) before it is deleted at the end of this month. The data is from old Samsung phones I am not currently using. I can sign in to my Samsung Account on PC, but when I go to Samsung Cloud and click on my phone backup data, it tells me it needs to verify my identity and prompts me to 'send verification email'. When I click on this, it gives me a "Couldn't verify email: The verification email couldn't be sent. Go to your Samsung account and update your email address in your profile, then try again" error message.
So, it is telling me I need to update my email address for some reason. I go back to my Samsung Account page and try to update my email address. It says "Verify your new email address: To verify your new email ID, enter the verification code we sent to the address below." It sends a verification email with code to my new email address. I enter the code and it tells me "An incorrect code was entered too many times, so we blocked email verification for your account. Try again in 30 minutes." The code was correct each time I entered it. I have tried both copy-pasting the code and entering it in manually. Yes, the codes are correct and not expired. I have tried waiting 30 minutes and trying again. It still insists any correct code I have entered is "incorrect" and locks me out for another 30 minutes. Now I am stuck in a loop and cannot download my Samsung Cloud data because it will not properly verify either my old or new email address. Please fix this bug.
I don't actually care which email address the account is linked to since I have equal access to both. I just want to get past this verification issue so I can download my cloud data before it is deleted from the cloud.
Hi! Fellow customer here. It's probably too late for this thread and you already figured this issue out, but I will mention it here in case somebody is also running into a similar problem:
I had an issue just like this switching my account ID from one email to another, and I had access to both emails. I contacted support, and it turns out - this (not very accurate) error message about wrong code was popping up because the email I was switching to was also set as my "recovery email" on the account - so if you remove that second email from your account as recovery email, it'll work. It worked for me. You can then set your original email as recovery once the switch is successful.
Hi! Fellow customer here. It's probably too late for this thread and you already figured this issue out, but I will mention it here in case somebody is also running into a similar problem:
I had an issue just like this switching my account ID from one email to another, and I had access to both emails. I contacted support, and it turns out - this (not very accurate) error message about wrong code was popping up because the email I was switching to was also set as my "recovery email" on the account - so if you remove that second email from your account as recovery email, it'll work. It worked for me. You can then set your original email as recovery once the switch is successful.
