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Original topic:

Samsung Cloud Drive and OneDrive sync issue

(Topic created: 01-22-2021 05:34 AM)
userbLOtvlGIRu
Astronaut
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Samsung Apps and Services

20201116_144211.jpg

Hello, i have been having this issue where i wasn't able to access my cloud drive storage (which has some memorable photos of my life, which i wouldn't want to lose).

 

The issue started when i decided to move/sync my Samsung Cloud Drive to the OneDrive storage. (which i was forced to because samsung cloud was about to shut down) I have waited 2 days and it's been stuck like this and i have yet to find any solution.

 

I did also open Samsung Cloud through my cloud app instead of my files, yet it's stuck on connecting.

 

I wasn't able to access nor log out/log in to the cloud drive, so please, if there is any solution i would be grateful.

 

Thanks.

4 Replies
Aravind_Mohan
Astronaut
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Samsung Apps and Services

I'm facing with the same issue. 😞

Tried accessing cloud form browser and the page returns error 503.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend reaching out to our Samsung Cloud team directly at (855) 795-0509 for further assistance.


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Johniii
Asteroid
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Samsung Apps and Services
no help here
user1Or3kr8XYv
Astronaut
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Samsung Apps and Services

Same here,

Same problem photos lost and order messed up since change to One Drive