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Constellation

Samsung Cloud

I have tried several times to restore my messages with Samsung Cloud. It shows that I have 17,177 messages to restore and completes the process but then I only find 4 or 5 restored messages in my app. Any suggestions?

2 REPLIES 2
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Product Expert

Re: Samsung Cloud

Dear @user7MAAWcVpBg 

 

I hope you are doing well.

 

Once you restore your information especially text you will need to go to setting > accounts> and add your google and Samsung account. Once those accounts are entered then try going back into setting > account and back up > restore. 

 

I hope I was able to help you answer your question.

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Product Expert

Re: Samsung Cloud

Hey

The only way to properly answer this question other than the information which the other Expert gave would to know which method you used to backup your messages or anything else. If you factory reset your phone and now you are restoring it then it prompts you through the setup process to enter your creditials to restore from a back up. If you did not reset  the phone and just logged out of your accounts then logging back in

For Google

in settings... accounts... back up and restore... restore

Samsung Cloud

Settings    Accounts    Samsung Cloud   Restore data   Restore with check mark on desired info

 

 

Hope this helps

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