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Original topic:

Samsung Dex keeps jumping out

(Topic created: 04-24-2019 08:53 PM)
userQcu2bZfpy6
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Samsung Apps and Services

It used to work perfectly, but at some point now it starts showing the dex logo on the TV, then it shows the desktop for about 1 second and it loses the signal... at first I thought it was the dex cable, so I bought a new one, but it keeps failing, and at the exact moment... It also happens with the screen mirroring... I cleaned the type c port carefuly with a small plastic tool, but it keeps failing... if I connect it to the fast charger, it works at fast charging... should I replace the type-c charger port? The strange part is that it keep starting and I keep it from moving, but still it stops at the exact moment...

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SamsungRei
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I would recommend speaking with our accessories team for assistance. They can be reached by calling 800-757-0280 .



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend speaking with our accessories team for assistance. They can be reached by calling 800-757-0280 .



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userpKAJDqL5dB
Constellation
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Samsung Apps and Services

How is this a solution? 

AskaLangly
Constellation
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Samsung Apps and Services

I have similar issues, but that's because I connect a USB-C extension to the DeX Station.
If I connect the phone on the DeX Station directly, then mirroring is fine.
Are you getting the official cable?

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userQcu2bZfpy6
Constellation
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Samsung Apps and Services

Yes... I actually bought it twice, thinking it was messed up...

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