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Samsung Email App Conversation Issues

The native email app on my Samsung Galaxy phones appear to not work well with email conversations.  It is lumping many different conversations/topics together with no apparent rhyme or reason.

 

This is really a big problem for users in my company because users are deleting messages/threads and they are deleting many more emails/threads than they intend thus causing a loss of email for these users, including myself.

 

I use conversation mode in all my email apps.  In fact Exchange already puts a conversation ID on these emails so I'm not sure why Samsung isn't simply using them.  Can this be looked into?

 

My phones currently use version 6.1.22.3.  I've already wiped one of the phones completely so this issue is not something on the phone.  

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Constellation

Re: Samsung Email App Conversation Issues

I am having the same issue. Same version of Email app. Please look into it.

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