cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Samsung Financing - Unable to link account

JUMP TO SOLUTION

Hello all,

 

I've been trying for weeks and have contacted samsung at least  6 different times to solve this issue, and have yet to find a solution. I have avalible credit on my finacning account, but I can't get it to show up on my samsung.com account. 

 

Samsung.com/us/financing/Link-Your-Account/   Does not work. When I go to that link (logged in) it just refershes to the home page. I've tried on my laptop and my cell phone on 3 different browsers and in incognito mode. No one has been able to find a solution since I first tried 2 months ago. Someone please help me. 

1 SOLUTION

Accepted Solutions
Highlighted
Anonymous
Not applicable

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

View solution in original post

Reply
Loading...
35 REPLIES 35
Highlighted
Anonymous
Not applicable

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

This number doesnt help. This is not a solution.

 

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I'm having the exact same problem and after staying on the phone with Samsumg for an hour and being transferred multiple times I am no closer to fixing this problem than I was an hour ago.  Very disappointed in Samsung customer service.

 

 

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I have found an actual solution to this problem.  It's not ideal but it does work.  Keeping existing financing account, go thru the steps of adding what you want to purchase to your cart.  It should the give you Samsung Financing option.  Choose the financing and if it goes to an application then fill out the application.  It will then likely come back telling you to call 1-866-458-5020 but also have a link that says link account.  After I called Samsung they said they needed to deny application because I already had an account but would escalate to Management as urgent.  Said clicking link account wouldn't work.  Well the rebel I am I hung up and clicked the button.  Finally the options we need.  Asked for zio code, last 4 of social, and birthday.  I am now in business and my account is linked.  Finally able to place my order.

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Thank you! That's exactly what I just did and was able to link by Samsung Financing account.

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Thank you soooo much. Wasted 4 days of my life i cant get back. You are a life saver! It WORKED, I was able to link my account!

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I also used this solution but the problem I was having a little different.  Samsung was showing a ship to address that I hadn't lived at in a number of years.  No matter what I tried, spending hours on the phone with both TD Bank and Samsung but no one couldn't seem to figure out how to unlink and relink the accounts so the address would update to my current.  It was absolutely ridiculous how no one could initiate this very simple process.  After some google seaching I stumbled upon this post and wondered if these same steps could help to solve my problem.  First I deleted my Samsung account and then opened a new one which effectively broke the link between Samsung and TD Bank.  I then followed the the steps above of putting the order in my cart, applying for a TD Bank account and having the message come up saying to call, which I ignored and clicked the Link Account button.  After entering in my current TD Bank info I was good to go.  TD Bank account linked with the correct address.  Such a pain that a simple call to either customer service couldn't save me the HOURS of time I spent to only have to figure a solution on my own.  Thank you to this user for posting this information.

Reply
Loading...
Highlighted

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I literally wasted 2 weeks on the phone with Samsung "customer support" and your solution is what worked. 

Reply
Loading...
Highlighted
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Finally!!! Been about 2 months of getting passed off and not getting any help.  

Reply
Loading...