Samsung Health - Child Steps

[JPRJR]

I recently bought my 3 boys Samsung Watch 8s. After getting a family account set up, I am having difficulties with the Family Health portion of App. 

The Steps and other data is not being displayed. My wife and I can see each others data but for pir kids we cannot. At first we could but then it stopped showing their data. We like to keep track of Steps. As moving is very important and a Health tool we use to reward our kids.

Can I get some help on how to get their Steps to display? 

Thank you

[LongHiker]

The steps will be reported to the registered Samsung account on that watch. You can not differentiate on which steps came from which device.

[JPRJR]

I understand. The pictures is showing the problem. Steps and data are not showing up for my kids. Jeffery III is my son. His data and none of my other 2 boys data is showing

[LongHiker]

@JPRJR Does he have a separate Samsung account? Is the Watch signed into that Samsung account? 

[JPRJR]

Yes

[Samsung_Moderator · Accepted solution]

Hello JPRJR, Thanks for reaching out. I understand how frustrating this has caused you and your family. I recommend reaching out to the Samsung Health team directly to get better assistance concerning this. They can be reached at 1-800-SAMSUNG (726-7864) and ask for Samsung Health.

[Dan2023]

Ensure that your health data sharing options are properly configured under the Health Family Sharing tab, please.