Original topic:

Samsung Health Stopped Synching

(Topic created: Friday)
JFBJR
Astronaut
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Galaxy A11 32gb/galaxy watch 5. Both up to date. samsung health deleted all my data from phone and cloud and stopped synching to samsung cloud. Cannot get it to start again. Reinstalledapp, changed old account password restarted phone and signed in again. No luck. Any ideas?
6 Replies
Hyde50
Astronaut
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Is your auto sync on
JFBJR
Astronaut
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Yes all other samsung apps are synching. Samsung Health doesnt even show up as available to synch.
Tumbiolo
Astronaut
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So u mean ur face isn't syncing with health
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JFBJR
Astronaut
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I don't even know what that means.  What is a face? I've done everything that I'm supposed to do but for whatever reason at 2:30 AM on May 12, Health stopped synching and deleted all my info from the phone and apparently also my samsung cloud account

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JFBJR
Astronaut
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I read in another post that Health now requires Knox security which cannot run on A11 idk if that's the problem or not.

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JFBJR
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When I look at my apps in cloud Health doesn't even appear on the list

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