Original topic:

Samsung Health and Active2

(Topic created: 08-23-2021 01:36 PM)
tempralstorm
Cosmic Ray
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Samsung Apps and Services
I asked this question once before but I never got an answer. 

If I download a workout program from Samsung Health Fitness tab, the workout will show on both my phone AND my Active2

image
Workout from fitness tab on phone


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Workout from fitness tab on watch

However, if I select an exercise from the eccentric list, such as elliptical, the workout will only show on my phone. Not my Active2. 


image
Elliptical screen on phone


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Accessory list showing my watch is connected

This has happened with multiple Samsung phones and watches. 

How do I fix this?

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7 Replies
yoooooooooooo
Nebula
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Samsung Apps and Services
Call Samsung
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tempralstorm
Cosmic Ray
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Samsung Apps and Services
If there's one thing I've learned in all my years of using tech, it's that I absolutely hate level one tech support. By the time they get through all the things u have already tried, even after telling them I tried it, I've wasted so much time and energy that I don't want to work with level two. I generally find that community groups provide better information than tech support
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yoooooooooooo
Nebula
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Samsung Apps and Services
Ok
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RayDad
Astronaut
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Samsung Apps and Services
Is your active 2 LTE? If so your watch should give u the option to switch between the preferred data it receives towards Samsung health
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tempralstorm
Cosmic Ray
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Samsung Apps and Services
No it's not
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RayDad
Astronaut
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Samsung Apps and Services
Then only your phone will record your workout data unfortunately
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tempralstorm
Cosmic Ray
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Samsung Apps and Services
That stinks. With most other fitness trackers allowing on both the watch and phone I figured samsung would have followed suit. I guess my next watch will be from another company
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