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Samsung Moderator
Samsung Moderator

Re: Samsung Health app does not connect to Virgin Pulse app

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@userjwWxtG9EXb We recommend that you call in and talk to our Samsung health department 1-855-795-0509

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Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Thank you so much for posting this, it worked! 

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Samsung Moderator
Samsung Moderator

Re: Samsung Health app does not connect to Virgin Pulse app

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Give these steps a try: 1. Samsung Health > More > Settings > Samsung Account (Need to Log-in) > Sync now > Completed (show the completed date and time)

2. Close All apps on task manager (button on the left of Home button) and open the Samsung Health again

3. Samsung Health > More > Settings > About Samsung Health > App Info(Tap a icon on top) > Permissions > Turn On All or Samsung Health > More > Settings > Data Permissions > The Featured app the user wants to sync with Samsung Health > ON


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Developer mode works, but I think it's utterly stupid that neither virgin pulse nor samsung provided any solution and we need to resort to this to solve it.

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Astronaut

Re: Samsung Health app does not connect to Virgin Pulse app

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My conversation with Amanda, who was assisting me, was disconnected.

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Astronaut

Re: Samsung Health app does not connect to Virgin Pulse app

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Here's the actual fix.

 

1) Uninstall Virgin Pulse and restart phone.

2) Open Samsung Health settings and data permissions. 

3) Download one of the recommended apps and allow permissions. (I used MyFitness Pal by Under Armour)

4) Redownload Virgin Pulse and connect to android device.

5) Connect to Samsung Health and add permissions will work.

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