I'm unable to connect Samsung Health app to Virgin Pulse app due to errors(please see photo attachments) I've tried allowing permissions in the Samsung Health app, reinstalled both apps, rebooted my phone, but it just doesn't connect with an error. This pretty much makes my Galaxy Watch Active useless as it can only use Samsung Health. I'm currently having to use Google Fit alternatively but I have to have the phone in my pocket all the time for counting steps
Galaxy S10 Plus(SM-G975U1)
Build number: G975U1UES2ASGF
Android version 9
Android security patch level: Aug 1, 2019
Solved! Go to Solution.
I would recommend reaching out to our Samsung Health team directly at 855-795-0509 for further assistance.
Please seek a support team for your area.
You can do so by using this link: http://www.samsung.com/visitcountry
I am having the same issues. I talked to Samsung support and made sure everything was turned on/rebooted. It still did not work. Samsung Support suggested that I call Virgin pulse. I will be calling them shortly to see what can be done to fix this.
This issue happened to me in the middle of the day, 8/29/2019. I called Samsung support today and they told me there was not much they could do. I see exactly the same screens as posted above. I have a Galaxy S10+. My wife has a Galaxy Note 9 and hers exhibits the same behavior. Sounds like this may be a Virgin Pulse problem.
I would agree except Samsung health is also failing to connect to my fitness pal as well as virgin pulse.
Uninstalling and reinstalling all apps has been fruitless and all permissions have otherwise been granted.
Removing features to streamline the product was bad. This is worse.