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Original topic:

Samsung Health app does not connect to Virgin Pulse app

(Topic created: 08-31-2019 05:11 AM)
Drsnowmon
Constellation
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Samsung Apps and Services

I'm unable to connect Samsung Health app to Virgin Pulse app due to errors(please see photo attachments)  I've tried allowing permissions in the Samsung Health app, reinstalled both apps, rebooted my phone, but it just doesn't connect with an error.  This pretty much makes my Galaxy Watch Active useless as it can only use Samsung Health.  I'm currently having to use Google Fit alternatively but I have to have the phone in my pocket all the time for counting stepsScreenshot_20190831-052311_Samsung Health.jpgScreenshot_20190831-052316_Virgin Pulse.jpgScreenshot_20190831-052333_Package installer.jpg

 

My phone:

Galaxy S10 Plus(SM-G975U1)

Build number: G975U1UES2ASGF

Android version 9

Android security patch level: Aug 1, 2019

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25 Replies
SamsungQue
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

@userjwWxtG9EXb We recommend that you call in and talk to our Samsung health department 1-855-795-0509

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userpgc5qPvKal
Constellation
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Samsung Apps and Services

Thank you so much for posting this, it worked! 

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SamsungAdam
Samsung Moderator
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Give these steps a try: 1. Samsung Health > More > Settings > Samsung Account (Need to Log-in) > Sync now > Completed (show the completed date and time)

2. Close All apps on task manager (button on the left of Home button) and open the Samsung Health again

3. Samsung Health > More > Settings > About Samsung Health > App Info(Tap a icon on top) > Permissions > Turn On All or Samsung Health > More > Settings > Data Permissions > The Featured app the user wants to sync with Samsung Health > ON


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userZAIb4Kn25w
Constellation
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Samsung Apps and Services

Developer mode works, but I think it's utterly stupid that neither virgin pulse nor samsung provided any solution and we need to resort to this to solve it.

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Samsung_VjsiJeO
Astronaut
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Samsung Apps and Services

My conversation with Amanda, who was assisting me, was disconnected.

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userw3Lg3B2SrP
Constellation
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Samsung Apps and Services

Here's the actual fix.

 

1) Uninstall Virgin Pulse and restart phone.

2) Open Samsung Health settings and data permissions. 

3) Download one of the recommended apps and allow permissions. (I used MyFitness Pal by Under Armour)

4) Redownload Virgin Pulse and connect to android device.

5) Connect to Samsung Health and add permissions will work.

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