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Samsung Health - cycling stops tracking on the map, wrong distance being logged

(Topic created: 04-01-2021 05:33 PM)
Sqezins
Astronaut
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Samsung Apps and Services
I enable cycling then start off on my bike ride while listening to a podcast. When I end the trip the map shows odd vectors on top of the streets that I was on which are not matching the route I took. The distance is recorded wrong but the elapsed time seems correct.
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hello,

 

I recommend reaching out to our Samsung Health department for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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4 Replies
oscarmeyer
Astronaut
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Samsung Apps and Services
I had this problem, I factory reset my watch. And ignored the update. Solved the problem for me
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Sqezins
Astronaut
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Samsung Apps and Services
I'm not using a Samsung watch, this is on an S9 phone
userC1YQCI4g9i
Constellation
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Samsung Apps and Services
I have the same issue I'm using a note 10. Super annoying. I have tried to clear the cache but it doesn't help
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hello,

 

I recommend reaching out to our Samsung Health department for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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