Original topic:

Samsung Health not compatible with Motorola Moto e

(Topic created: 05-01-2024 07:06 PM)
532 Views
Ariro92
Constellation
Options
Samsung Apps and Services

Samsung Health App telling That Motorola Moto e Android 10 not compatible!

Why and how to fix.

 

Thanks 

4 Replies
GaryB82
Epic Samsung Care Ambassador
Options
Samsung Apps and Services

Sorry to hear your having this issue I would suggest reaching out to the Samsung Health team directly for assistance with the app. They may be reached by calling 1-855-795-0509.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Ariro92
Constellation
Options
Samsung Apps and Services

Hello,

I contacted Samsung Health and they directed to Motorola,

Motorola said "It's not us"

Back to Samsung Health " asking for dump log files."

Back to Motorola level 2 " They don't have idea what it's "

Hello, Help after months calls and messages 

 

 

0 Likes
Tidbitty
Supernova
Options
Samsung Apps and Services
Probably the OS version a legacy OS. Most developers are looking for OS version 12 and higher for support. You may and side load on older version.
0 Likes
Belaythatorder
Supernova
Options
Samsung Apps and Services
You can try going to the APKMIRROR site and try to find an older version of the Samsung Health apk and download it. You may be prompted to go into settings and allow install unknown apps since the apk is not from the Play Store.
0 Likes