Original topic:

Samsung Health shows incomplete nutrition data

(Topic created: 07-05-2023 05:32 PM)
user_34edji9
Constellation
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Samsung Apps and Services

Hi, I've connected the app called Lose it to Samsung Health to sync up the nutrition data. The full setup is the following: Lose it ->Google Fit ->Health Connect ->Samsung Health. It's been working more or less well (usually it takes quite some time to sync the data), but what baffles me is that it only shows fat an protein %, but never carbs. The data is available in Lose it and it's visible in Google Fit, so I don't really understand why it's being so selective in data presentation. Can it be fixed in any way?

Screenshot_20230706_033123_Samsung Health.png

3 Replies
Gossipfunda
Comet
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Samsung Apps and Services

It's great that you've connected the Lose It app to Samsung Health via Google Fit and Health Connect to sync your nutrition data. However, it seems that you're encountering an issue where only fat and protein percentages are being displayed in Samsung Health, while carbohydrate data is missing.

To troubleshoot this issue, you can try the following steps:

  1. Ensure data permissions: Confirm that you have granted all necessary permissions for data syncing between Lose It, Google Fit, and Samsung Health. Check the settings of each app to verify if they have the appropriate permissions to access and sync nutrition data.

  2. Check data source settings: In Samsung Health, go to the settings or options related to data sources. Look for any settings that control which data is displayed and make sure that carbohydrates are not unintentionally hidden or disabled.

  3. Reauthorize data connections: Disconnect the Lose It app from Samsung Health and Google Fit, then reconnect and reauthorize the connections. Sometimes, reestablishing the connection can resolve syncing issues and ensure all nutrition data is properly transferred.

  4. Update apps: Ensure that all the apps involved, including Lose It, Google Fit, Health Connect, and Samsung Health, are running on their latest available versions. Keeping the apps updated can help fix bugs and improve compatibility.

  5. Contact app support: If the issue persists, reach out to the support teams of Lose It and Samsung Health. They should be able to provide more specific assistance, investigate the issue further, and offer potential solutions.

Remember that troubleshooting steps may vary depending on app versions and settings, so it's always a good idea to consult the app's official documentation or support channels for more accurate guidance tailored to your specific setup.

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yanil
Astronaut
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Samsung Apps and Services
I'm having the same issue and done everything as suggested. I sent in an error report, hopefully that will help.

Are you also seeing yesterday's caloric intake on your home screen? Wasn't sure if that's how it's supposed to be, or just another glitch? I figured it should be the current days intake not the previous day.
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Evridiki
Constellation
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Samsung Apps and Services

It only shows protein for me. I don't add foods from the app, I have a different app that I use that is synced to samsung health. It shows calories and the foods I added but on nutritional info it only shows protein.

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