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Original topic:

Samsung Keyboard Stickers not Loading

(Topic created: 07-03-2021 03:09 AM)
Chef31684
Comet
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Samsung Apps and Services
Upon pressing the stickers icon button in the Samsung Keyboard, all I get is the spinning circle/wheel and the stickers never load so I am unable to use them! Please help!

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SamsungAdam
Samsung Moderator
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My next recommendation would be to contact our customer service team directly at 1-800-726-7864 and have them remote into your device. This will allow them to see the exact symptom you are experiencing. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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15 Replies
mankynn
Comet
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Samsung Apps and Services
My phone is slow also
useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
Mine won't load either...
Chef31684
Comet
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Samsung Apps and Services
Well...at least I'm not the only one
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useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
It will show up if I download a new sticker, but if I exit out if the stickers and try to go back on to it, it will take forever to load again
Chef31684
Comet
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Samsung Apps and Services
Same here
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useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
When it did show up and I go to the settings, it will say I don't have any stickers and I can't edit them
SamsungAdam
Samsung Moderator
Samsung Moderator
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Good afternoon, Thank you for reaching out. What type of device are you using?

 

Have you always experienced these symptoms?

 

Are you using the stock messaging app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
I use the Samsung Note 10 plus
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useraJG2PWw6tU
Asteroid
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I haven't experienced this before
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