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Original topic:

Samsung Keyboard Stickers not Loading

(Topic created: 07-23-2021 08:06 AM)
Chef31684
Comet
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Samsung Apps and Services
Upon pressing the stickers icon button in the Samsung Keyboard, all I get is the spinning circle/wheel and the stickers never load so I am unable to use them! Please help!
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useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
And yes, I am using the stock messaging app
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for following up. Is there an option to clear the cache on the content center?


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useraJG2PWw6tU
Asteroid
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Samsung Apps and Services
Yes, I have and when u re add everything, my stickers and bitmoji will still not work, it will take a very long time to load
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

My next recommendation would be to contact our customer service team directly at 1-800-726-7864 and have them remote into your device. This will allow them to see the exact symptom you are experiencing. 


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SamsungAdam
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Samsung Apps and Services

Have you tried clearing the cache and wiping the cache partition on your device?


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Chef31684
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Yes. That was the First thing I tried. I also cleared the cache and data for samsung keyboard and keyboard content center.
Then updated again and re-added my bitmoji and emotions packs. Still not working.
Though I didn't notice that there were some errors showing in regards to the content center. Showing error in connecting in the bitmoji app and also so crashes for content center in device care.