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Constellation

Samsung Members

My GS8+ told me to update my Samsung Members app. To do so, it uninstalled my old version, upon entering the new app, I no longer have any Samsung Reward points that I have accumulated...

My account is logged in with the correct account,  but when I click "Samsung Rewards" it says "your country is not supported", like for real? I live in the USA...

Then it reverted all of my profile info as if I started a new account, which I have began correcting.
1 REPLY 1
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Nebula

Re: Samsung Members

The Members app just shows the available points, have you checked online?

 

https://www.samsungrewards.com/rewards/#/main

 

I normally use Samsung pay or the galaxy store to check or use my points. have you checked these apps to see if your points are still accurately shown in another app?

 

Samsung pay- just scroll down on the home page

 

Galaxy store- 3 lines top right, it should be in the list that pops up.

 

Hope this helps and your points are okay.

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