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Samsung Moderator
Samsung Moderator

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Have you tried wiping the cache partition on your device? Are you able to unlock your device via fingerprint?


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Samsung Moderator
Samsung Moderator

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Just to confirm, have you completed all three steps here? http://www.samsung.com/us/support/troubleshooting/TSG01200322/ If after completing the steps the issue persists, it is recommended to take your phone to a local uBreakiFix location for an evaluation. https://www.samsung.com/us/support/ubreakifix/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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This did not work for me. Samsung pass not working on brand new S10. I had no issues with my S8

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Sorry but this solution didn't work for me

 

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Please use this as a solution since it worked for me(for pass) delete all your fingerprint and then when you log into pass  again it will prompt you to register new prints for you. 😎

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Make sure you are registering your fingerprints the way you hold your phone eg..if you are using your thumb and the phone is in your right hand your thumb is not up and down but at an angle

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I'm having a very hard time wit this also. I input my prints then when I try to use it, it doesnt ead it.

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Asteroid

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I disabled my Wifi connection so only cellular data was used, and then it worked. I have seen that with several apps that they only seem to work over the cellular service or Wi-Fi service (particularly for Smart home devices). Try that and see if it works. 

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Yes that worked so TY.... 😁👍

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I don't understand how people can use this solution.  It won't even attempt to log in when wifi is off.  Samsung site says for security it must be done through wifi.

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