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Samsung Pass & Pay fingerprint not recognized, verified in OS

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After latest biometrics update I cannot login to Samsung Pass or Samsung Pay using fingerprint BUT I can verify reader is working correctly by going into device options and checking if fingerprint is registered. 

As worst case scenario I can use my pin for Samsung Pay. 

I do not have that option with Samsung Pass. I get 10 chances and have used most attempt to get my fingerprint recognized. I even restarted my phone between attempt.

How can this get fixed?

Re-register my fingerprints?

Prior to update Pass and Pay worked flawlessly.  

1 SOLUTION

Accepted Solutions
Cosmic Ray

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Go to settings, Biometrics, fingerprints, delete prints, add new prints, then still in Biometrics, open Samsung pay and and pass make sure fingerprints are toggled on, then open each app and follow prompt, should work, that is what I did

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16 REPLIES 16
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Supernova

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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@MoonlightGraham wrote:

After latest biometrics update I cannot login to Samsung Pass or Samsung Pay using fingerprint BUT I can verify reader is working correctly by going into device options and checking if fingerprint is registered. 

As worst case scenario I can use my pin for Samsung Pay. 

I do not have that option with Samsung Pass. I get 10 chances and have used most attempt to get my fingerprint recognized. I even restarted my phone between attempt.

How can this get fixed?

Re-register my fingerprints?

Prior to update Pass and Pay worked flawlessly.  


@MoonlightGraham 

 

You may not be alone.  Look here:

https://us.community.samsung.com/t5/Galaxy-S10/Fingerprints-in-Samsung-Pay-stopped-working-after-upd...

 

Look at what @SJohnson suggested


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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Yes I have the same problem, ended up switching to Google Pay

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I am having the same problem. Customer support has me re do fingerprint several times. Still won't work! Solution not working.

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Try forgetting the previous prints and start over.

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Cosmic Ray

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

JUMP TO SOLUTION

Go to settings, Biometrics, fingerprints, delete prints, add new prints, then still in Biometrics, open Samsung pay and and pass make sure fingerprints are toggled on, then open each app and follow prompt, should work, that is what I did

View solution in original post

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Same issue. It says " Couldn't verify finger print try again" I tried resetting all finger prints and reentering, I tried resetting the cache, and I tried placing new fingers still nothing

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Highlighted

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I did figure out a solution but I've slept since then and my exact procedure is a bit fuzzy.

One thing I did try was  I uninstalled the samsung pass app. Restarted my phone, then reinstalled. 

I am pretty sure the solution was to go to lock setting of phone (not sam pass) then deleted the fingerprints I had saved and then retrained the phone to the fingers I use. Try that solution first. Thankfully I use pattern and pin options for Phone lock, Samsung Pass, and Samsung Pay. IMO to 100% trust FP reader is a bit foolish.  Good luck!

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I tried this and it did not work.  Samsung Pass still can't verify my fingerprint. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Have you tried wiping the cache partition on your device? Are you able to unlock your device via fingerprint?


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