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Samsung Moderator
Samsung Moderator

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Just to confirm, have you completed all three steps here? http://www.samsung.com/us/support/troubleshooting/TSG01200322/ If after completing the steps the issue persists, it is recommended to take your phone to a local uBreakiFix location for an evaluation. https://www.samsung.com/us/support/ubreakifix/



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userbkC7qlfmXJ
Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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This did not work for me. Samsung pass not working on brand new S10. I had no issues with my S8

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userF11Os4rLgP
Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Make sure you are registering your fingerprints the way you hold your phone eg..if you are using your thumb and the phone is in your right hand your thumb is not up and down but at an angle

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