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Samsung Moderator
Samsung Moderator

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Just to confirm, have you completed all three steps here? http://www.samsung.com/us/support/troubleshooting/TSG01200322/ If after completing the steps the issue persists, it is recommended to take your phone to a local uBreakiFix location for an evaluation. https://www.samsung.com/us/support/ubreakifix/



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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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This did not work for me. Samsung pass not working on brand new S10. I had no issues with my S8

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Sorry but this solution didn't work for me

 

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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Make sure you are registering your fingerprints the way you hold your phone eg..if you are using your thumb and the phone is in your right hand your thumb is not up and down but at an angle

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Constellation

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I'm having a very hard time wit this also. I input my prints then when I try to use it, it doesnt ead it.

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Astronaut

Re: Samsung Pass & Pay fingerprint not recognized, verified in OS

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I disabled my Wifi connection so only cellular data was used, and then it worked. I have seen that with several apps that they only seem to work over the cellular service or Wi-Fi service (particularly for Smart home devices). Try that and see if it works. 

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