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12-19-2019 02:52 PM in
Samsung Apps and ServicesSo I have 4 devices with my Samsung account. I just moved to a new home, so I updated my address in samsung pass. When ever Im trying to do autofill it still brings up my old address. I checked Sync settings for my samsung account and everything but Samsung pass has synced. Samsung pass is marked "can't sync" I had to Manually go into all my devices and change the address in samsung pass, but autofill still populates my old address. All my devices are having the same issue.
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12-24-2019 12:17 PM in
Samsung Apps and ServicesHey there!
It appears the number is off by a Digit. The Accounts department number is 855-795-0509.
Thank you for your loyalty.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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12-19-2019 04:56 PM in
Samsung Apps and Services@PinkVictor We recommend that you call in and talk to our Samsung Accounts department 855-795-8509

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12-24-2019 12:17 PM in
Samsung Apps and ServicesHey there!
It appears the number is off by a Digit. The Accounts department number is 855-795-0509.
Thank you for your loyalty.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
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12-24-2019 01:35 PM in
Samsung Apps and ServicesI called that number and they say they don't handle my issue. I got transferred to tech support and then back to accounts then I got transferred to application and back to accounts. I keep getting transferred and no one has given me an answer or solution. This is the worst experience from Samsung. I love Samsung, but Samsung support is the worst. I'm considering switching to Apple in the hopes that ios is better and their support team is more helpful.
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12-24-2019 01:40 PM in
Samsung Apps and ServicesI called that number and they say they don't handle my issue. I got transferred to tech support and then back to accounts then I got transferred to application and back to accounts. I keep getting transferred and no one has given me an answer or solution. This is the worst experience from Samsung. I have been struggling with this issue for a mo th now. I love Samsung. I have had Samsung devices from the beginning. I have been a LOYAL CONSUMER,but Samsung support is the worst that I'm considering switching to Apple in the hopes that ios is better and their support team is more helpful and knowledgeable.

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12-24-2019 01:43 PM in
Samsung Apps and ServicesHave you tried force stopping and clearing the cache on your Samsung Pass app?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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01-22-2020 03:38 PM (Last edited 01-22-2020 03:56 PM ) in
Samsung Apps and ServicesThe problem was I changed my account. Specifically, an email address. an account with a old email address does not transfer passwords to a new account with a new email address. So we set the account to the old email address. And samsung pass already works. Is the problem if I want to change the email account!

