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Constellation

Samsung Pay change

S10E on AT&T. Recently tried to use Samsung Pay and recieved an invalid pin message. Reset the app per the KB article on forgotten PIN. Now when I try to resetup Samsung Pay it is requiring me to set up a device level screen lock. Previously I was able to have the Samsung Pay app behind a PIN of its own. Any idea when/why this changed and if there is a way to get around having a device level screen lock? 

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Samsung Moderator
Samsung Moderator

Re: Samsung Pay change

I recommend that you call in and talk to our Samsung Pay department 844-726-7297

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Constellation

Re: Samsung Pay change

Called the provided number. Unfortunetly it was an intentional change to "improve security" with no other options available. requriing me to lock my entire device behind a 4 digit pin or allowing me to lock just the Samsung Pay app with the same 4 digit pin provides identical levels of security as it relates to the Samsung Pay app but adds an unnecessary layer to the use of my device. Well I guess I will stop recommending and/or using Samsung Pay now.

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