Original topic:

Samsung Pay☹

(Topic created: 12-02-2021 06:02 PM)
Daryll
Constellation
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Samsung Apps and Services
I love Samsung Pay, jave been using it since the GS6 edge😀 I got a message saying I had to "check the updated information from the card issuer" when trying to delete the Samsung Pay cash card since I haven't used it in a while.  I called the number and was asked my info and then told by the 1st rep that I failed verification(name, address, email, last 4 of SSN, and year you started using Samsung Pay) and I had to be transferred to an automated system to enter my whole SSN. That just forwarded me back to another rep who went through the same questions, then told me that even though they can see that it's my phone and Samsung Account they cannot access my Samsung Pay account because I got 1 of the verification questions wrong. When I asked if they could tell me what I got wrong I was informed that they cannot tell me what was wrong even though they have my Samsung account up.🥴 
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