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Astronaut

Samsung QLED 8K

samsung qled 8k 82 sound drops out on all apps. Its intermittant and annoying. The software is up to date.

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED 8K

Have you tried to perform a sound test?

  • Navigate to setting> support > self-diagnosis> and then select start sound test.
  • If it happens during the sound test then the unit will require service.

Test the HDMI cable

  • Settings> Support> Self Diagnosis> Signal Information> Hdmi Cable Test> Start Test 
  • If the test says cable is bad, replace the cable. service is not needed.

use the following link to find a list of service centers near that can do the in/out of warranty repair. http://www.samsung.com/us/support/service/location

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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