Hello everyone and welcome to the Community! We are so happy to have you here. As you may or may not be aware, our community is a peer-to-peer support channel, while you will find great information and education on product inquiries there are some things that will need this direct support from Samsung. The following scenarios can be found below:
Sales/Orders/Finance/Trade-In Concerns or Inquires:
We understand the excitement and anticipation when purchasing your new Samsung products. There may be many questions regarding financing, pre-orders, order processing, shipping, delivery, trade-ins, order refunds, and returns. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.
You can also check out this link that may answer some questions regarding financing.
Samsung Wallet / Samsung Pay / Samsung Pass
Samsung Pay is now part of Samsung Wallet. Upgrade to Samsung Wallet now to get all the new features and the simplified app experience. For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297.
For additional information, check out the FAQ's here:
Samsung Health or Samsung Account-Related concerns or inquiries:
We certainly understand the importance of both of these unique Samsung features. We have a specialized team on standby that will guide you through the best resolution for any concerns regarding these matters. Please call, 1-855-795-0509
Samsung Care + (FKA Premium Care) concerns/Inquiries:
We understand that life happens sometimes. Insurance is a great thing to have with your carrier, but you may want to check out our exclusive option, Samsung Care +. Protect your device from life’s mishaps plus get 24/7 Expert support to make your digital life easier. Click here for more details: https://www.samsung.com/us/support/samsung-care-plus/ or call 1-866-371-9501.
For additional FAQs on Care+ visit: https://www.samsung.com/us/support/samsung-care-plus/faqs/
For service information or to set up repairs: https://www.samsung.com/us/support/service/
Or reach out directly to Samsung Support at 1-800-726-7864.
Any questions regarding Exchanges, Refunds, or additional accommodations would need to reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:
Live Chat: https://www.samsung.com/us/support/?chat=auto
PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.
For assistance for international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.