I have a problem with Samsung/TD Financial. On the Samsung website it shows that I have an open account. When I try to purchase anything it does not go through because on the TD and Experian end it shows the account closed because I have not used it for a few years. I have gone back and forth with Samsung trying to get them to take the open account information off my Samsung account page. They say that they cannot and I need to completely cancel my Samsung account and open a new one with a new email address. This is crazy because I will delete years of established Samsung info and apps. There has to be some way to take the financial information off my account. Any ideas?
I really wish I could help but the only thing I can think of is either deleting the account or opening a second one for purchases. You may also wanna contact the bank since they are in charge of the billing and account not samsung.