Original topic:

Samsung/TD Financial Fouxpas

(Topic created: 07-29-2021 10:03 AM)
TriciaM1661
Constellation
Options
Samsung Apps and Services
I have a problem with Samsung/TD Financial. On the Samsung website it shows that I have an open account. When I try to purchase anything it does not go through because on the TD and Experian end it shows the account closed because I have not used it for a few years. I have gone back and forth with Samsung trying to get them to take the open account information off my Samsung account page. They say that they cannot and I need to completely cancel my Samsung account and open a new one with a new email address.  This is crazy because I will delete years of established Samsung info and apps. There has to be some way to take the financial information off my account. Any ideas? 
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1 Reply
musepharaoh
Comet
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Samsung Apps and Services
I really wish I could help but the only thing I can think of is either deleting the account or opening a second one for purchases. You may also wanna contact the bank since they are in charge of the billing and account not samsung.
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