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Original topic:

Samsung TV Plus Not Working

(Topic created: 08-24-2020 05:23 PM)
userxoWT2bYogz
Astronaut
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Samsung Apps and Services

When we try to launch Samsung TV Plus we receive the following message: There was a problem while trying to play the Samsung TV Plus channel. Check your network settings or try again later. It has not worked for several days. 

 

We have unplugged the TV and plugged it back in. We have verified the network connection is good. We have reset the TV back to factory and it still does not work. 

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user6xgwztXzyN
Constellation
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Samsung Apps and Services

We changed the DNS setting in the TV to Google's DNS (8.8.8.8) cold booted, and everything now loads. Apparently my ISP DNS was not resolving the Hulu and Samsung TV Plus addresses. Two hours with Samsung Support and they tried everything BUT this. 

 

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38 Replies
Anonymous
Not applicable
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We are sorry to hear about this. Please provide the model number for the television.

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usero18OU6fUX0
Constellation
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Mine is doing the same thing. Worked a 2 weeks ago on both my TVs. Now it doesn't work one of my TVs. I even did the firmware update after seeing it wasn't working. Didn't fix it. Model UN43NU6900. Firmware 1300. 

SamsungTam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Can you try the following: 

 

Navigate to Settings, and then select Support. Select Self Diagnosis, and select Smart Hub Reset to perform the reset.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userL0aGSO81Ro
Constellation
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Samsung Apps and Services

I am having the same problem. My TV model is UE58TU7100KXXU. I already tried tge Reset as suggested above with no sucess.

I searched a lot on the internet and saw many people with the same problem but no one found a solution. I am almost regreting buy a Samsung TV...

SamsungCaleb
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usermMnvPpYlPG
Constellation
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Samsung Apps and Services

Agree. Have a wonderful Sony and decided to buy an additional tv. Buying a Samsung was a complete downgrade. 

BigDaddyOreo
Constellation
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Samsung Apps and Services

We have the exact same problem. Our Model is the Q90T. Would appreciate any updates. Thank you in advance.

useryqSb25ejdY
Astronaut
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Samsung Apps and Services

Still does not work. Any more suggestions? @SamsungTam 

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Anonymous
Not applicable
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@useryqSb25ejdY Is the software on the television up to date? Are other apps working correctly?

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