Samsung Wallet Secure Pin process hard crash

[userSqGNitHyro]

the Samsung Wallet Secure pin process will hard crash Samsung wallet while a process is running in Picture in picture/having multiple windows open. 

It can be reliably triggered while running youtube in PiP, it does not matter if its playing a video or not. just having it open is enough. When it crashes, attempting to close wallet will not fix the app. force stopping a closed process will not fix the app. only a full device reboot will restore app functionality.

Attempted an uninstall/reinstall of Samsung Wallet: Problem persists, can still be reliably triggered

Attempted a Factory Restore: Problem persists, can still be reliably triggered

[Samsung_Moderator]

Hello @userSqGNitHyro, thank you for reaching out to the Community regarding the issues that you are having with the Wallet app. I have added a link to this post with some additional troubleshooting steps that may help you solve the problem, https://www.samsung.com/us/support/troubleshooting/TSG01201425/. If this helps you resolve the issue feel free to let us know by marking it as an agreed solution.

[user5pDit0pTMt]

Please read what I posted. I followed steps 1 - 3 the problem still persists. Step 4 told me to try and fix the problem here, in the boards.

[SamsungStephanie · Accepted solution]

Hello user5pDit0pTMt,

thank you for confirming that you’ve completed steps 1–3. As noted, Step 4 directs you to contact our Samsung Pay (wallet) support team for further assistance, regrettably you have reached the Samsung Community team.

However, you can reach the correct Samsung Pay (wallet) department online by opening the Samsung Pay (wallet) app on your phone, tapping Menu, then Help. From there, you can send an email inquiry by selecting Contact us.
They also offer phone support at +1 844-SAM-PAYS (726-7297) if you prefer to speak with someone directly