Original topic:

Samsung Wallet reregistered on my Flip 7. What is going on?

(Topic created: Wednesday)
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tdd_flip
Constellation
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Samsung Apps and Services

Twice in the past week, I have had Samsung Wallet need to be reregistered on my Z Flip 7?  The cards are not gone but have to be reactivated.  Lot of hassle.  Why is this?

If these are program updates why is Samsung not notifying about this?  It is making me worried that I am hacked.

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, tdd_flip, Welcome to the Community. We understand your frustration that the Wallet app is asking you to reactivate your cards twice so far. We certainly wish to help.

 

Based on the information we've researched, completing these steps should resolve the issue.

* We would recommend giving the Wallet app a deep clean.
This video will walk you through this process. https://www.youtube.com/watch?v=QFQ8FK44n-g&t=1s

 

* You can also check for updates on your phone, and different store apps - Galaxy store and Google Play Store, for example

 

* If the Wallet app was asking you to verify your cards, we found this guide for this issue: https://www.samsung.com/us/support/troubleshooting/TSG01001415/

 

Please let us know if this helps. 




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