ThaWiz
Constellation
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a month ago in
Samsung Apps and ServicesTitle: Samsung Wallet stuck on fingerprint authentication after recent updates
Description:
Since recent updates, Samsung Wallet (v6.2.73, updated Nov 10, 2025) stays stuck on the fingerprint verification screen. The scan completes visually, but the app never proceeds to the dashboard or home screen.
Steps to reproduce:
- Open Samsung Wallet
- Attempt fingerprint login
- App remains frozen on “Scan your fingerprint to verify your identity.”
Expected result:
Successful authentication and app access.
Actual result:
App stays on fingerprint screen indefinitely.
Troubleshooting attempted:
- Cleared cache and data
- Uninstalled/reinstalled
- Rebooted device
- Tested on Wi-Fi and mobile data
Device info:
- Samsung Galaxy S21
- Android 14
- USA region
Notes:
This issue has persisted across multiple app updates. Please investigate potential biometric loop or authentication timeout bug.
1 Reply
neilth
Supernova
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a month ago in
Samsung Apps and Services
You need to go to the Support tab here in the Members app and find the diagnostics for your phone and test the fingerprint sensor.