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Samsung denies att financing

(Topic created on: 11/4/20 11:10 AM)
userRmb9xdd88N
Astronaut
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Samsung Apps and Services

Sorry, activation for this account is not supported on Samsung.com is the message I get everytime I try and purchase the Note 20 ultra from Samsung website and app. I want to purchase it with the ATT next up program, which is offered as an option at checkout. Once i select it and login to my att account it denies me. I have removed all discounts and have even started a new account to see if that helped. Support has been of no help, they never are. Anyone else had this issue and resolved it?

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend reaching out to your carrier to verify you qualify for the program from their end. If you do qualify, I would recommend reaching out to our E-commerce team directly at 1-855-726-8721 for further assistance.


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