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Constellation

Samsung have failed to move my photos/videos to onedrive

I have had an ongoing issue for a few weeks. Basically I clicked the option 'move to onedrive' in my samsung cloud app which would apparently seamlessly move all of my gallery items and documents to onedrive without me having to do a thing. I pay for extra samsung storage so I have way more than 15gb of data in there.

 

Two days after clicking 'move to onedrive' I get a notification telling me the transfer is complete and 40mb of data has been transferred. I check one drive, none of my samsung cloud gallery is there, I check samsung gallery and it has been wiped of my photos and videos. Probably 20gb worth of photos of my gran who has since passed, my children, my graduation, holidays- gone... and all Samsung have done is point me at onedrive support, well now one drive support have sent me back to samsung nobody wants to help me. I have called samsung support and they dont know what they are doing, I need someone to check my file history and restore it before its too late.

3 REPLIES 3
Galaxy

Re: Samsung have failed to move my photos/videos to onedrive

mine was worked
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Constellation

Re: Samsung have failed to move my photos/videos to onedrive

Lucky you! I have lost 8 years of gallery and samsung aren't helping me

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Galaxy

Re: Samsung have failed to move my photos/videos to onedrive

I lost all my photos and files that were on one drive before samsung moved current items stuff since 2006 gone
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