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Samsung health crashes constantly

(Topic created: 07-21-2023 08:05 PM)
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taino21
Constellation
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Samsung Apps and Services
Anyone having the same problem with Samsung health crashes constantly and not updating the steps daily. Started about 3 day ago.
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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hi taino21, thank you for reaching out about this, and welcome to the Community. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Give the guide a try: https://www.samsung.com/us/support/troubleshooting/TSG01001496/

You can also submit an error report via the Samsung Members app. Utilize the steps here: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/#:....


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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hi taino21, thank you for reaching out about this, and welcome to the Community. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Give the guide a try: https://www.samsung.com/us/support/troubleshooting/TSG01001496/

You can also submit an error report via the Samsung Members app. Utilize the steps here: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/#:....