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Samsung health sleep tracking graphs missing after recent update

(Topic created: 10-02-2021 07:23 AM)
pkbax
Astronaut
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Samsung Apps and Services

Well....they updated and it messed up the sleep data yesterday, then fixed it. BUT apparently the fix didn't stay fixed, because the graphs are missing again on my phone even though the data is there on my watch. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand how frustrating it can be when an app updates and doesn't function as it was intended to. I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user1ePqNDPTZ9
Constellation
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Samsung Apps and Services
Is there a solution? I can't access the graphs either
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pkbax
Astronaut
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Samsung Apps and Services
Not that I know of on our end. I think the Samsung developers have to fix it. 😞
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userxuOsdtfpKc
Astronaut
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Samsung Apps and Services
Same on mine and my girlfriends. This update is horrible
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bpakieser
Cosmic Ray
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Samsung Apps and Services
Terrible update. No more sleep data charts/graphs. Where is the breakdown of REM vs. Deep vs. Light sleep? This is all missing now.
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

Thank you for reaching out. I can certainly understand how frustrating it can be when an app updates and doesn't function as it was intended to. I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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