Original topic:

Samsung health won't track anything

(Topic created: 06-19-2022 10:17 PM)
userYCCXsVvbgP
Asteroid
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Samsung Apps and Services
It won't let me track my stress levels, heart rate, steps, etc. I need to track them because I have a heart condition and I workout everyday. I tried uninstalling and reinstalling the app and it didn't work. Someone help me 😞
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16 Replies
DanG92263
Black Hole
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Samsung Apps and Services
What model phone are you using? Are you also using a fitness watch or other wearable?
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userYCCXsVvbgP
Asteroid
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Samsung Apps and Services
I am currently using the S10 and no I don't use any wearables nor fitness items. I just use the sensor to track my data
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DanG92263
Black Hole
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Samsung Apps and Services
So walk me through it.
You've downloaded and installed the app, open the app, scroll down to the Stress section, tap Record, place your finger on the back sensor and nothing happens?
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userYCCXsVvbgP
Asteroid
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Samsung Apps and Services
Not really, I got app but it doesn't give me an option to record its just a blank space and when I click on heart rate section it just takes me to all the recorded heart rates from the past
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DanG92263
Black Hole
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Samsung Apps and Services
So it worked for you before?
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userYCCXsVvbgP
Asteroid
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Samsung Apps and Services
Yes
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Juliagots1
Constellation
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Samsung Apps and Services

I need to try these steps

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DanG92263
Black Hole
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Samsung Apps and Services
Goto
Settings
Apps
Samsung Health
Permissions, ensure Body Sensors is allowed
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userYCCXsVvbgP
Asteroid
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Samsung Apps and Services
Hmm it said I didn't have any permissions to the app including sensors. I turned everything back on and refreshed the app but it still didn't fix it. Maybe I have to uninstall and reinstall the app again?
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