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09-23-2021 01:44 PM in
Samsung Apps and ServicesSolved! Go to Solution.
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09-28-2021 04:19 PM in
Samsung Apps and Services@LadySeven The best thing to do when your phone has been hacked would be to make sure you have a list of your contacts so you don't lose them, and then factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/ Do not restore it from a backup, but rather install the apps individually through the PlayStore. You should also reset the passwords to all of your accounts that are on the phone before adding them back to the phone.
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09-23-2021 01:50 PM (Last edited 09-23-2021 01:53 PM ) in
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09-23-2021 02:20 PM in
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09-24-2021 05:08 AM in
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09-23-2021 04:17 PM in
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09-24-2021 05:06 AM in
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09-28-2021 02:07 PM in
Samsung Apps and ServicesPS: Reputable is an ambiguous word here... back up sensitive data to paper, not the cloud or to a HD. Backing up to any magnetic or optical medium could also backup the virus.
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09-30-2021 02:23 PM in
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09-24-2021 02:04 AM in
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09-24-2021 06:41 AM in
Samsung Apps and ServicesThank you for reaching out. I can certainly understand how concerning that can be to worry about your phone being hacked. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/
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